LocationTexas
Professional Hosted 3CX Business Phone Systems in Texas: SPARK VoIP
SPARK sells, builds and supports hosted 3CX for businesses, clinics and school districts across Texas. The system runs in the cloud, so an office in the Panhandle gets the same engineers and the same answer on the phone as one down the road from us.
TXCoverage
- Serving
- All of Texas
- Office
- Dallas area (Lewisville)
- Engineers
- On staff at the Dallas office
- Contract
- Month to month
- Support
- A real person answers
§1Doing business in Texas
Texas is too big for a phone company that has to drive to you.
A phone system used to mean a box in a closet and a technician who had to come and look at it. That never worked well in a state that is eight hundred miles across.
Ours is hosted. We set it up, change it and fix it remotely, the same way for a clinic in McAllen as for an office in Plano. What stays local is the part you notice: Texas numbers, Texas hours, and engineers in Dallas who already know your system when you call.
Every site on one system
Head office in Houston, a yard in Midland, a branch in Waco. Each keeps its own numbers and hours, they dial each other on four digits, and it is one system with one bill.
Two time zones, one support line
Most of Texas runs on Central time. El Paso and the far west corner run on Mountain. Our hours are 9am to 6pm Central, which is 8am to 5pm in El Paso, and the after hours line covers both.
Growing fast
Texas businesses add people and sites quickly. A new hire is an extension and a new office joins the same system. We size it from your people and your phones, and tell you up front if growth means a bigger license.
§2What your callers hear
In August, everybody calls at once.
Ask any Texas air conditioning company, plumber or clinic what July and August sound like. The phone system should spread the calls across your people, not leave them ringing at one desk.
We build the menu, the overflow and the after hours routing with you, and change them when the season does.
Sample · Two-office service company, summer weekday
- Answer
“Thanks for calling Brazos Air and Heat. Para español, oprima el dos.”
- Press 1
Schedule service. Rings dispatch in Houston and San Antonio at once.
- Press 2
Español. Goes to the dispatchers who speak Spanish.
- All busy
Overflows to the office team. Callers can hold, or hang up and keep their place for a callback.
- Press 3
Billing. Rings the office in Houston.
- After hours
Emergency calls go to the on-call technician’s mobile.
§3Industries
Who we work with in Texas.
- K-12 EducationIndependent school districts with a phone in every classroom, and 911 calls that report the building they came from.
- Medical, Dental and VetPractices with several locations and a front desk that cannot miss a call.
- ManufacturingPlants, yards and field crews from the Gulf Coast to the Permian Basin.
- Professional ServicesFirms with people in the office, at home and on the road.
§4Questions
What people ask before they call.
Do you only work in Dallas?
No. Our Texas office is in the Dallas area, and we serve the whole state. The system is hosted, so where you are does not change what you get. Setup, changes and support happen remotely.
Can we keep our existing Texas numbers?
Yes. We port the numbers you already have, and your phones keep working through the switch.
We are in El Paso. When can we reach you?
9am to 6pm Central, which is 8am to 5pm Mountain. After hours, call (918) 608-8888 for 24 hour emergency support.
Who answers when we call for support?
A real person answers. If they can fix it on the call, they do. If not, they open a ticket and tell you what happens next. You can also open a ticket by email or text.
Do you work with Texas school districts?
Yes. K-12 is one of the markets we know best: a phone in every classroom without a license for every classroom, and 911 set up so dispatchers get the right building.
§5Talk to us
Tell us where your offices are.
Tell us how many people you have, how many phones, where your offices are, and which numbers you need to keep. We work out the size from there. Anywhere in Texas.
- Office
- 405 State Hwy 121
Lewisville, TX 75057 - Phone
- (469) 374-5788
- Hours
- Monday to Friday, 9am to 6pm Central
- After hours
- After hours, call (918) 608-8888 for 24 hour emergency support.