ResourcesGuides
Plain explanations of the rules and the jobs that come with a business phone system, starting with 911.
Texting basics
A 10DLC registration is two records in The Campaign Registry. The brand record says who your business is, checked against your federal tax ID. The campaign record says what you will text, how people agree to it and how they stop. The carriers review both before your number can text, and texts from unregistered numbers…
Federal 911 rule
Multi-line phone systems first sold, leased or installed in the US after February 16, 2020 must let anyone dial 911 directly, with no 9 or other prefix, from any phone that can dial. If the system can be set up to do it without new hardware or software, it must also notify someone, such as…
Federal 911 rule
Under FCC rules adopted under Section 506 of RAY BAUM'S Act, a 911 call from a multi-line phone system must carry a dispatchable location: the validated street address plus the suite, floor, room or similar detail needed to find the caller. Phones that stay put had to send it automatically by January 6, 2021. Phones…
911 basics
E911, or Enhanced 911, sends two things with a 911 call: a number dispatch can call back, and the caller's location. On a hosted phone system, both come from records: the number and location tied to each phone. If those records are wrong, dispatch gets the wrong answer, however good the phones are.
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