LocationFlorida
Reliable Florida Business Phone Systems by SPARK VoIP
SPARK runs hosted 3CX for Florida practices, firms, property managers and contractors from our office in Cocoa Beach. English and Spanish on the same line, room for the busy season, and a real person when you call.
FLCoverage
- Serving
- All of Florida
- Office
- Cocoa Beach, FL
- Engineers
- On staff at the Cocoa Beach office
- Contract
- Month to month
- Support
- A real person answers
§1Doing business in Florida
Custom Business Phone Solutions Across Florida by SPARK VoIP
A practice in Naples, a law firm in Tampa and a contractor in Ocala run on different calendars and hear from different callers. What they have in common is that the phone is still how most of their business arrives.
So we build the system around how yours works: the season, the languages your callers speak, the people who are never at a desk, and the second office you opened up I-75.
The season
From October to April, a lot of Florida gets busier. Seasonal staff are just more extensions. We size the system from your people and your phones, and tell you before the season starts if anything changes.
Up I-4 and down I-75
A second office in Orlando or Fort Myers joins the same system. Each site keeps its own number and hours, and they dial each other on four digits.
Never at a desk
Property managers, contractors and field staff answer the office line on the 3CX app, with the business number showing, from a job site or a parking lot.
§2What your callers hear
Para español, oprima el dos.
Across much of Florida, plenty of your callers would rather speak Spanish. Your phone system should let them, on the same number, without a second line or a second vendor.
We build the greeting, the menu and the routing with you, and change them whenever you need to.
Sample · Two-office practice, weekday
- Answer
“Thanks for calling Harbor Family Dental. Para español, oprima el dos.”
- Press 1
Appointments. Rings the front desk in both offices at once.
- Press 2
Español. Goes to the staff who speak Spanish, wherever they are working today.
- Press 3
Billing and insurance.
- Busy
Callers can hold, or hang up and keep their place for a callback.
- After hours
A message in English and Spanish. Urgent calls go to the on-call mobile.
§3Industries
Who we work with in Florida.
- Property ManagementProperty managers and associations with residents, owners and vendors calling all day, and seasonal owners calling from up north.
- Medical, Dental and VetPractices with several locations, English and Spanish callers, and a front desk that cannot miss a call.
- Home Services and TradesContractors and trades taking calls from the truck, with the office number showing.
- Professional ServicesFirms with people in the office, at home and on the road.
§4Questions
What people ask before they call.
Do you only work on the Space Coast?
No. Our Florida office is in Cocoa Beach, and we serve the whole state. The system is hosted, so an office in Miami or Pensacola gets the same system and the same support.
Can callers choose English or Spanish?
Yes. We build the greeting and menu in English, Spanish or both, and send Spanish callers to the staff who speak it, wherever they are working that day.
Can we keep our existing numbers?
Yes. We port the numbers you already have, and your phones keep working through the switch.
We are in the Panhandle. When can we reach you?
9am to 6pm Central, the same clock as Pensacola, which is 10am to 7pm on the Eastern side of the state. After hours, call (918) 608-8888 for 24 hour emergency support.
Who answers when we call for support?
A real person answers. If they can fix it on the call, they do. If not, they open a ticket and tell you what happens next. You can also open a ticket by email or text.
§5Talk to us
Tell us where your offices are.
Tell us how many people you have, how many phones, where your offices are, and which numbers you need to keep. We work out the size from there. Anywhere in Florida.
- Office
- Cape Royal Business Center
1980 N Atlantic Ave, Ste 328
Cocoa Beach, FL 32931 - Phone
- (321) 261-0971
- Hours
- Monday to Friday, 9am to 6pm Central (10am to 7pm Eastern)
- After hours
- After hours, call (918) 608-8888 for 24 hour emergency support.