DOC SPK-HOME-001 REV A
Business phone service — overview
Stop paying by the person. Start paying by the call.
Your phone bill counts employees. It should count conversations. SPARK VoIP is $30 a month per simultaneous call, published on this site. It does not go up because you hired somebody.
It goes up if you add enough phones to cross a licensing tier. The calculator shows you where that line sits before you talk to anyone.
3CX Titanium Partner since 2018Free remote install. Month to month. Since 2014.
REF-01Customer reference
SPARK delivers on everything they promise: lower costs, rapid deployment, and exceptional support.
- Sector
- K-12 district, Orange, TX
- Extensions
- About 380
- Locations
- 7
- Reported
- Lower monthly cost, smooth migration
Platform
3CX, hosted
Price from
$30 / simultaneous call
Contract
Month to month
Number port-in
No disruptions
Support
24/7 emergency support
E911
Location records, set by us
§1
The shape of the bill
You have 40 phones. Eight people are ever on one.
Look at the bill. Count the names on it. Now count the people who actually talk to customers all day. The receptionist. Two in sales. The office manager. Maybe you. Everyone else opens the app twice a month, and you are billed for them every month.
Then you hire someone, and the bill goes up again.
FIG. 1 — BILLED LINES vs LINES IN USE
SPK-HOME-F1
8 ever in use at once
40 phones on the bill
You know the rest of it. Voicemail that stays in the phone instead of your inbox. A ticket number instead of a person. A desk phone sitting on the desk of somebody who now works from home. A renewal letter coming that you already know the shape of.
Note
None of that is a phone problem. It is a pricing problem wearing a phone costume.
§2
How sizing works
We size your system by how many calls happen at once.
Not by headcount. Not by seats. By the number of conversations your business can have at the same time, which is a number you can actually estimate, and which stops climbing the moment you stop adding phone traffic.
That number is called simultaneous calls, or SC. It sets two things.
FIG. 2 — HOW YOUR SIZE IS SET
SPK-HOME-F2
Input A
Peak calls at once
Rule
Whichever is higher
Result
Your SC size
Input B: Extensions. Either number can set the size.
SPARK VoIP
$30
per simultaneous call
8 SC is $240 a month. 16 SC is $480. That includes hosting, SIP capacity to match, unlimited US calling on fair use, the apps, support, and standard remote install.
3CX license
Annual
separate, paid once a year
We sell it and we invoice it. We do not hide it. The whole license table is on the pricing page, printed next to our rate, so you can see both lines before you call us.
The catch
One thing catches people, so we will say it before you find out later.
Your license size is the higher of two numbers: how many calls you need at once, and how many extensions you need. An office with 50 extensions that never has more than six calls going still steps up a license tier, because the extension count forces it. Your monthly bill does not have to follow it. Our $30 is per simultaneous call, which means per SIP trunk, and we can often run fewer trunks than the license size. The calculator shows you both numbers.
§3
Published. Not quoted.
Here is the price. Do the math before you talk to anyone.
See the full price listTABLE 1 — MONTHLY RATE BY SIZE
SPK-HOME-T1
| Simultaneous calls | SPARK monthly |
|---|---|
| 8 | $240 |
| 16 | $480 |
| 24 | $720 |
| 32 | $960 |
CALC. 1 — SIZE FROM EXTENSION COUNT
SPK-HOME-C1
—
Enter your extension count to see your size.
Numbers, phones and SMS are extra, and they are listed. Standard remote install is free. Custom work is $125 an hour, quoted before we do it. Schools get 20 percent off the 3CX license.
§4
The cutover
The morning of the switch should be boring.
This is the part that actually stops people, and it is fair. Your main number is your business. Losing it for a morning costs more than a year of savings.
So we do not move you and hope. We keep your existing system live until your numbers are sitting on the new one. Callers should not hit a dead main number because of the cutover.
Ask how your cutover would workFIG. 3 — CUTOVER SEQUENCE
SPK-HOME-F3
Old system
New system
New system answering calls.
Numbers land. Old system off.
We will not print a porting timeline on this page, because the carriers control that date, and anyone who promises you one in advance is guessing. On the first call we will tell you exactly how it works and what your part of it is.
Included at no charge, standard install
INC-01
Stand up the system
INC-02
Match your SIP capacity
INC-03
Order or accept the ports
INC-04
Provision the apps and the phones
INC-05
Build your hours, menus, queues and voicemail
INC-06
Set up 911 location data
INC-07
Train your staff on their own system
§5
Who answers
When you call, a real person answers.
If we can fix it on the call, we do. If it needs more work, we open a support ticket.
FIG. 4 — WHAT HAPPENS WHEN YOU CALL
SPK-HOME-F4
Typical
SPARK
Who answers
Named people
Open a ticket
By phone, email or text
Emergencies
24 hours a day
Agreement
Month to month
Note
If we stop earning it, you leave. That is the whole retention strategy.