LocationNew York
We are in Syracuse. We work from Buffalo to Long Island.
SPARK runs hosted 3CX for New York practices, manufacturers, firms and school districts from our office on Wilkinson Street. Engineers on staff, a real person when you call, and one system for every office you run.
NYCoverage
- Serving
- All of New York
- Office
- Syracuse, NY
- Engineers
- On staff at the Syracuse office
- Contract
- Month to month
- Support
- A real person answers
§1Doing business in New York
Upstate and downstate run differently. Your phone system should handle both.
A manufacturer in Rochester, a practice in Albany and a firm in Manhattan want different things from a phone system. Upstate, it is usually several buildings and people who are not at a desk. Downstate, it is a lot of calls and very little patience.
We build around how yours works, and run it the same way wherever you are in the state.
Answer from anywhere
Staff answer the office line from a laptop or mobile with the business number showing, whether they are at home, on the floor or on the Thruway.
Every office on one system
Syracuse, Rochester, Albany or the city. Each office keeps its own numbers and hours, and they dial each other on four digits.
Support until 7pm Eastern
Our hours are 9am to 6pm Central, which is 10am to 7pm Eastern, and after hours (918) 608-8888 reaches 24 hour emergency support.
§2What your callers hear
Nobody on the shop floor should have to run to the office for a call.
For a lot of New York manufacturers, the people callers need are on the floor, on the dock or between buildings. The call should find them, not wait at an empty desk.
We build the menu and the routing with you, and change them whenever you need to.
Sample · Two-plant manufacturer, weekday
- Answer
“Thanks for calling Erie Canal Fabrication.”
- Press 1
Orders and quotes. Rings sales in Syracuse and Rochester at once.
- Press 2
Shipping. Rings the dock phone and the supervisor’s mobile together.
- Press 3
Accounts. Rings the front office.
- No answer
Rolls to the next person, then to voicemail with a callback number.
- After hours
Voicemail arrives in email as an audio file, so the morning starts with a list.
§3Industries
Who we work with in New York.
- Medical, Dental and VetPractices with several locations and a front desk that cannot miss a call.
- ManufacturingPlants and shops where the floor, the office and the yard all need to be reachable.
- K-12 EducationDistricts with a phone in every classroom, and 911 calls that report the building they came from.
- Professional ServicesFirms with people in the office, at home and on the road.
§4Questions
What people ask before they call.
Do you only work in central New York?
No. Our New York office is in Syracuse, and we serve the whole state. The system is hosted, so an office in Buffalo or on Long Island gets the same system and the same support.
Can staff answer the office line from home?
Yes. The 3CX app puts your extension on a laptop or mobile, with the business number showing when you call out.
Can we keep our existing numbers?
Yes. We port the numbers you already have, and your phones keep working through the switch.
Who answers when we call for support?
A real person answers. If they can fix it on the call, they do. If not, they open a ticket and tell you what happens next. You can also open a ticket by email or text.
When can we reach you?
9am to 6pm Central, which is 10am to 7pm Eastern, Monday to Friday. After hours, call (918) 608-8888 for 24 hour emergency support.
§5Talk to us
Tell us where your offices are.
Tell us how many people you have, how many phones, where your offices are, and which numbers you need to keep. We work out the size from there. Anywhere in New York.
- Office
- 100 Wilkinson St
Syracuse, NY 13204 - Phone
- (315) 992-9090
- Hours
- Monday to Friday, 9am to 6pm Central (10am to 7pm Eastern)
- After hours
- After hours, call (918) 608-8888 for 24 hour emergency support.