LocationLouisiana
Reliable 3CX Business Phone Systems for Louisiana: SPARK VoIP
SPARK runs hosted 3CX for Louisiana law firms, practices, property managers and contractors. Engineers on staff, a real person when you call, and one system whether you have one office or six.
LACoverage
- Serving
- All of Louisiana
- Office
- Belle Chasse, LA
- Engineers
- On staff at the Belle Chasse office
- Contract
- Month to month
- Support
- A real person answers
§1Doing business in Louisiana
Reliable Business Communication Solutions from SPARK VoIP
A lot of Louisiana business comes by referral, and the referral calls the number on the card. A law firm in Lafayette, a clinic in Houma and a contractor in Baton Rouge all lose work the same way: a call nobody answered.
So we build around answering it. The right person rings first, the next one rings if they are busy, and the call follows them out of the office.
Out of the office, still on the line
At the courthouse, on a job or between clinics, staff answer the office line on the 3CX app with the business number showing.
Every office on one system
Offices on both sides of the river, in Baton Rouge or in Lafayette, share one system. Each keeps its own number and hours, and they dial each other on four digits.
Every call accounted for
Reports show which calls were missed, when, and who called back, so a referral does not disappear into voicemail.
§2What your callers hear
Every call is a client. Answer it like one.
For a Louisiana law firm, the call that matters most is the one from somebody you have never heard of, sent by somebody you have. It should reach a person, not a voicemail box.
We build the greeting, the menu and the routing with you, and change them whenever you need to.
Sample · Two-office law firm, weekday
- Answer
“Thank you for calling Pelican Point Law. If you are a new client, press one.”
- Press 1
New clients. Rings intake first, then the paralegals, so a new case reaches a person before voicemail.
- Press 2
Existing clients. Dial your attorney’s extension, or hold for the front desk.
- In court
Calls follow the attorney to the 3CX app on their mobile.
- Press 3
Billing. Rings the office in Metairie.
- After hours
New client calls go to the on-call attorney’s mobile.
§3Industries
Who we work with in Louisiana.
- LegalPractices where every call is a client, and a missed one is a lost case.
- Medical, Dental and VetPractices with several locations and a front desk that cannot miss a call.
- Property ManagementProperty managers with tenants, owners and vendors calling all day.
- Home Services and TradesContractors and trades taking calls from the truck, with the office number showing.
§4Questions
What people ask before they call.
Do you only work around New Orleans?
No. Our Louisiana office is in Belle Chasse, and we serve the whole state. The system is hosted, so an office in Shreveport or Lake Charles gets the same system and the same support.
Can calls follow us out of the office?
Yes. The 3CX app puts your extension on a laptop or mobile, with the business number showing when you call out.
Can we keep our existing numbers?
Yes. We port the numbers you already have, and your phones keep working through the switch.
Who answers when we call for support?
A real person answers. If they can fix it on the call, they do. If not, they open a ticket and tell you what happens next. You can also open a ticket by email or text.
When can we reach you?
9am to 6pm Central, Monday to Friday. After hours, call (918) 608-8888 for 24 hour emergency support.
§5Talk to us
Tell us where your offices are.
Tell us how many people you have, how many phones, where your offices are, and which numbers you need to keep. We work out the size from there. Anywhere in Louisiana.
- Office
- 8558 Hwy 23, Suite 4
Belle Chasse, LA 70037 - Phone
- (504) 429-6883
- Hours
- Monday to Friday, 9am to 6pm Central
- After hours
- After hours, call (918) 608-8888 for 24 hour emergency support.