LocationGeorgia
Reliable Business Phone Systems Across Georgia: SPARK VoIP
SPARK serves all of Georgia from our office in Lawrenceville. One hosted 3CX system for every office, every home office and every mobile, with engineers on staff and a real person when you call.
GACoverage
- Serving
- All of Georgia
- Office
- Lawrenceville, GA
- Engineers
- On staff at the Lawrenceville office
- Contract
- Month to month
- Support
- A real person answers
§1Doing business in Georgia
Unified Communication for Hybrid Workforces with SPARK VoIP
A lot of metro Atlanta teams split the week between the office and home, because the commute decides it for them. Further out, businesses run sites in Savannah, Augusta or Macon with a few people each.
A hosted system treats all of that as one office. Your desk number rings on your desk, on your laptop and on your mobile, and callers never know which one you picked up.
Hybrid by default
Staff answer the office line from the 3CX app at home or on the road, with the business number showing. No forwarding to personal cells.
No missed calls at nine
When everybody calls the minute you open, calls wait for the next free person instead of ringing out, and callers can ask for a callback instead of holding.
Inside and outside the Perimeter
A Buckhead office, a warehouse in Gwinnett, a branch in Savannah. Each site keeps its own number and hours, and they dial each other on four digits.
§2What your callers hear
Your receptionist works from home on Fridays. Nobody can tell.
A lot of Georgia firms split the week between the office and home. Callers should not be able to tell the difference, and nobody should be forwarding the main line to a personal cell.
We build the greeting, the menu and the routing with you, and change them whenever you need to.
Sample · Advisory firm, Friday
- Answer
“Thanks for calling Chattahoochee Advisory.”
- Press 0
Reception. Rings the receptionist on the desk phone or the 3CX app at home.
- Press 1
Dial by name. Callers type a name and reach that advisor’s desk, laptop or mobile.
- Busy
Calls wait for the next free person. Callers can hang up and keep their place for a callback.
- 5:30 pm
The greeting switches to after hours on its own.
- After hours
Voicemail arrives in email as an audio file.
§3Industries
Who we work with in Georgia.
- Professional ServicesFirms with people in the office, at home and on the road.
- LegalPractices where every call is a client, and a missed one is a lost case.
- Medical, Dental and VetPractices with several locations and a front desk that cannot miss a call.
- Multi-Location RetailStores across the state on one system, with each location keeping its own number.
§4Questions
What people ask before they call.
Do you only work in metro Atlanta?
No. Our Georgia office is in Lawrenceville, and we serve the whole state. The system is hosted, so an office in Savannah or Valdosta gets the same system and the same support.
Can our staff work from home on the office number?
Yes. The 3CX app puts your extension on a laptop or mobile, with the business number showing when you call out.
Can we keep our existing numbers?
Yes. We port the numbers you already have, and your phones keep working through the switch.
Who answers when we call for support?
A real person answers. If they can fix it on the call, they do. If not, they open a ticket and tell you what happens next. You can also open a ticket by email or text.
When can we reach you?
Our hours are 9am to 6pm Central, which is 10am to 7pm Eastern. After hours, call (918) 608-8888 for 24 hour emergency support.
§5Talk to us
Tell us where your offices are.
Tell us how many people you have, how many phones, where your offices are, and which numbers you need to keep. We work out the size from there. Anywhere in Georgia.
- Office
- Regus Office Suite
1755 North Brown Road
Lawrenceville, GA 30043 - Phone
- (404) 835-4447
- Hours
- Monday to Friday, 9am to 6pm Central (10am to 7pm Eastern)
- After hours
- After hours, call (918) 608-8888 for 24 hour emergency support.