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LocationWest Virginia

We are in Huntington. We work the whole state, and across the river.

SPARK runs hosted 3CX for West Virginia practices, school systems, plants and firms from our office on 6th Avenue in Huntington. Engineers on staff, a real person when you call, and the same system for offices across the river in Ohio and Kentucky.

Book a 20 minute callCall (304) 908-9946

WVCoverage

Serving
All of West Virginia, plus the Ohio and Kentucky tri-state
Office
Huntington, WV
Engineers
On staff at the Huntington office
Contract
Month to month
Support
A real person answers

§1Doing business in West Virginia

In West Virginia, the next office is usually over a ridge.

A practice with offices in Huntington and Charleston. A plant in the Kanawha Valley. A county school system with a building at every end of the county. The sites are spread out, and the drive between them is long.

A hosted system treats all of them as one office. Every site keeps its own numbers and hours, staff dial each other on four digits, and a change to the menu does not need anyone in the car.

  • Every site on one system

    Huntington, Charleston, Morgantown or a branch in the next county. Each site keeps its own numbers and hours, and they dial each other on four digits.

  • Across the river too

    Offices in Ashland, Ironton or Portsmouth join the same system. The tri-state works as one market, and your phones can too.

  • Ringing on Wi-Fi where the signal is thin

    Where cell coverage drops out, the 3CX app still rings your extension over Wi-Fi, with the business number showing.

§2What your callers hear

Your front desk is in Huntington. Half your patients live in Kentucky.

Tri-state practices take calls from three states, and the caller does not care which office picks up. The first free person should.

We build the menu and the routing with you, and change them whenever you need to.

Sample · Two-office dental practice, weekday

  1. Answer

    “Thanks for calling Guyandotte Family Dental.”

  2. Press 1

    Appointments. Rings the front desk in Huntington and in Ashland at once.

  3. Press 2

    Billing and insurance. Rings the office manager.

  4. Busy

    Calls wait for the next free person. Callers can hang up and keep their place for a callback.

  5. 5 pm

    The greeting switches to after hours on its own.

  6. After hours

    Voicemail arrives in email as an audio file.

Guyandotte Family Dental is an example. We build yours with you.

§3Industries

Who we work with in West Virginia.

All industries

§4Questions

What people ask before they call.

Do you only work around Huntington?

No. Our West Virginia office is in Huntington, and we serve the whole state, plus Ohio and Kentucky across the river. The system is hosted, so an office in Wheeling or Beckley gets the same system and the same support.

We have offices in West Virginia and Kentucky. Is that one system?

Yes. One system covers every office, whichever side of the river it is on. Each office keeps its own numbers and hours.

Can we keep our existing numbers?

Yes. We port the numbers you already have, and your phones keep working through the switch.

Who answers when we call for support?

A real person answers. If they can fix it on the call, they do. If not, they open a ticket and tell you what happens next. You can also open a ticket by email or text.

When can we reach you?

9am to 6pm Central, which is 10am to 7pm Eastern, Monday to Friday. After hours, call (918) 608-8888 for 24 hour emergency support.

§5Talk to us

Tell us where your offices are.

Tell us how many people you have, how many phones, where your offices are, and which numbers you need to keep. We work out the size from there. Anywhere in West Virginia or the tri-state.

Book a 20 minute callSend a quote request
Office
1001 6th Ave
Huntington, WV 25701
Phone
(304) 908-9946
Hours
Monday to Friday, 9am to 6pm Central (10am to 7pm Eastern)
After hours
After hours, call (918) 608-8888 for 24 hour emergency support.