A phone system should be judged by the information it creates, stores, sends and exposes. A voicemail, a recording, a transcript or an emailed copy each becomes a new place where patient information lives, and each needs a purpose, an access policy, a retention rule and an accountable provider.
This paper maps those copies, explains when a provider’s role calls for a business associate agreement, lists the operating evidence to request, and sets out the tests to run before a practice approves a workflow. It does not certify any provider or deployment.